Custom simulated-call collection
Consented call-center speech data recorded for model training
Spirelight collects custom call-center speech data through simulated customer-service conversations with recruited, consented speakers. Scope the scenarios, languages, channels, transcripts and acceptance checks for your model without relying on historical customer calls.
Example availability: Tell us your target language and channel setup. The team will check whether a relevant, permissioned call-style audio or transcript example can be shared, then confirm the available options and timing. If needed, we can scope a small pilot.
Collection specification
- Channel
- 8 kHz telephony delivery, wideband source, mono or separate channels by project
- Scenarios
- Support, billing, booking, cancellation, verification, escalation, and custom domains
- Coverage
- Language, accent, age, role, noise, device, and call-outcome quotas
- Transcripts
- Human-reviewed verbatim text, speaker labels, timestamps, and agreed entity fields
- Rights
- Purpose-recorded with project-specific participant consent
- Pricing
- Custom, scoped to your conditions
Use simulated calls when production recordings cannot be reused
Customer calls are often recorded for service or quality purposes. Whether they can be shared for third-party model training depends on the actual recording notices, agreements and other rights. Purpose-built scenarios can preserve the channel, vocabulary and interaction patterns while giving the project a documented consent chain.
Scripts can constrain domain coverage without turning every line into read speech. Moderated role-play leaves room for natural repairs, questions, interruptions, and escalation behavior.
This offer is not the right fit when
- You need historical production calls from real customers.
- You only want software for analyzing calls you already own.
- You need untranscribed raw audio with no consent documentation.
Check example availability
- Your details
- Your project
- Verify
Three short steps. The team checks whether a permissioned example matches your use and can be shared, then follows up with the available options.
Would rather talk it through first? Price a call-data collection
Prepare the brief
Bring a specification your vendors can price consistently
Use the free worksheet to define coverage, rights, delivery fields, held-out rules, and acceptance tests before requesting a collection plan.
Buyer documentation
Specimen data card and provenance structure, evaluation brief template, and acceptance and held-out questions.
Guides for this decision
Need a scoped collection plan? Send the language, channel, volume, annotation, and timing you know. The quote form opens directly in project-brief mode.