Record realistic customer-service scenarios with recruited, consented speakers instead of repurposing real customer calls whose training rights are unclear.
Customer calls are usually recorded for service or quality purposes, not for resale into a third party's training corpus. Purpose-built scenarios preserve the channel, vocabulary, and interaction patterns while giving the project a documented consent chain.
Scripts can constrain domain coverage without turning every line into read speech. Moderated role-play leaves room for natural repairs, questions, interruptions, and escalation behavior.
Use the free worksheet to define coverage, rights, delivery fields, held-out rules, and acceptance tests before requesting a collection plan.
Build a dataset specificationSubmit your target language and channel setup. The team reviews the request manually and confirms whether an applicable call-style audio or transcript example is currently available.
Enter your work email and verify it with a 6-digit code. An admin reviews the request and confirms whether an applicable example is currently available and may be shared. Use the optional field to name the language, channel, or condition you need to inspect.
Send the language, channel, volume, annotation, and timing you know. The quote form opens directly in project-brief mode.
